Customer Care Hotline

Dash is committed to delivering the highest levels of customer satisfaction and support. Our customer care team is available Monday through Friday from 7am-7pm PST by calling our hotline at 1-800-898-6970. Before calling, please have the following information available:
  • Date of Purchase
  • Receipt
  • Product Name & Model number
  • Brief Description of the Problem.

Online Support

Online Support is available 24 hours by emailing us at or by using the form conveniently located at the bottom of this page. Our online customer service representatives will respond to you within one business day. Please provide the following information in your email:
  • Your Full Name and Phone Number
  • Date of Purchase
  • Product Name & Model number
  • Brief Description of the Problem.

Warranty Information


Your Storebound product is warranted to be free from defects in material and workmanship for a period of one (1) year
from the date of the original purchase when utilized for normal and intended household use. Should any defect covered
by the terms if the limited warranty be discovered within one (1) year, StoreBound LLC will repair or replace or replace the
defective part. To process a warranty claim. Contact customer care agent at 1-800-898-6970 for further assistance and
instruction. A customer care agent will conduct troubleshooting in an attempt to fix any minor problems. If troubleshooting
fails to fix the problem, a return authorization will be issued. Proof of purchase indicating date and place of purchase is
required and should accompany the return. You must also include your full name, shipping address. and telephone number.
We are unable to ship returns to a PO Box. Storebound will not be responsible for delays or unprocessed claims resulting from a purchaser’s failure to provide any or all of the necessary information. Freight costs must be prepaid by the purchaser.

Send all inquiries to:
There are no express warranties except as listed above.

Repair or replacement as provided under this warranty is the exclusive remedy of the customer, Storebound shall not be
liable for any incidental or consequential damages for breach of any express or implied warranty on this product except to
the extent prohibited by applicable law. Any implied warranty of merchantability or fitness for a particular purpose on this
product is limited in duration to the duration of this warranty.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an
implied warranty lasts, so the above exclusions or limitations may not apply to you. This warranty gives you specific legal
rights and you may also have other rights, which vary from state to state.

satisfied customers

It was sooooo refreshing to speak to a friendly customer service rep who was knowledgable about the product! Fortunately, my problem was solved within a few minutes. Better yet, I was never put on hold and was told I would receive a new product immediately if my problem could not be resolved.

Jeanette, Jacksonville, FL.

Contact Our Customer Care Team