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Store 411

Have a question? We’ve got you covered.

Tweet @cookwithdash with your comments and questions! Use the hashtag #dashhelp for assistance!

1-800-898-6970 from 7AM – 7PM PST on Monday – Friday


Your order will be shipping from our special secret warehouse in California. Orders are processed within 1-2 business days and we ship UPS ground. If you have not received your order, please contact Customer Support for assistance. Orders that have been placed over the weekends will be processed on Monday.

For International Customers: Dash products are currently only available in North America and Canada, however, we are working on making them available worldwide. If you would like to subscribe to an email list for Dash and you do not currently live in North America or Canada, please register and we will keep you updated!


Dash products are durable, convenient appliances designed to make your life easier and more fun. While our products are long-lasting and easy to use, we are not always perfect. If you run into a problem, please contact our Customer Support team for assistance with returning or exchanging your product.

Our Customer Support team will be happy to assist when processing your warranty claim. Please do not hesitate to contact us for product support, warranty, and maintenance related questions directly at: 1-800-898-6970 from 7AM – 7PM PST, Monday – Friday, or by email at

If troubleshooting fails to fix the problem, we are happy to replace the item or defective part.

Proof of purchase indicating the date and location of your purchase is required and should accompany the return of your product. We are unable to accept any items without proof of purchase as well as a full name, shipping address, and telephone number.